Terms and Conditions
General
  • All rental items are subject to availability, prices are subject to change. We revise prices each quarter of the year.
  • We require a 75% deposit to secure all orders.
  • Tree slices are a natural item, each round is unique and may vary in size. Estimated dimensions are given.
  • " N/A" items are only available to buy or hire.
  • Engraving and/or stencilling on products can be done at an extra cost - please enquire on your personal needs.
  • A Breakage deposit is required when hiring items - If an item is lost, comes back broken or in a state in which we cannot hire it out again, the hirer will be liable to replace that item at its replacement fee.
  • We are based in Brackenfell and we only hire our products to venues/functions in Western Cape region
  • Glassware to be returned clean! If not possible to clean by yourslef/venue, please arrange with us as we will charge R 250 for the cleaning thereof.
  • Delivery & Collection service is available within a 50km radius of Brackenfell. I nquire for a quote if required.
  • We do not provide candles or batteries it is for clients own cost. Please clean candle wax off our product.

Payments:
  • To secure your booking for the date required, the 75% deposit needs to be settled.
  • Orders are secured once proof of payment is received, or if it is settled directly.
  • Proof of payments can be emailed to : info@happytree.co.za.
  • FULL PAYMENT must be made 2 days before date of event. No goods will be released if payment does not reflect.
  • Banking details and address will be provided on the invoice.

Breakages/Damages/Lost items:
  • A R500.00 breakage deposit fee is required on all hire items that equal or exceed the value of R1000.00
  • A R1000.00 breakage deposit fee is required on all hire items that equal or exceed the value of R2500.00
  • A R2000.00 breakage deposit fee is required on all hire items that equal or exceed the value of R4500.00
  • If an item is lost, comes back broken/damaged in any way or in a state in which we cannot hire it out again, the hirer will be liable to replace that item at its replacement fee. This fee will be decided at our discretion taking the value, production cost/time into consideration. Please note the replacement fee will not be the same value as the hiring fee on the price list.
  • Once goods have been returned in good order, the refund will be paid back into the clients account within 1 day.
  • The client must check all items at collection/delivery and sign for it - Happy Tree Designs will not be held responsible for damaged or lost items.
Cancellations:
  • In the unfortunate event of a cancellation of your order, please email it in writing to info@happytree.co.za.
  • Happy Tree Designs will retain your 100% of your deposit if you cancel at any time after you have confirmed your booking.
Delivery/Collection of orders:
  • The hire fee includes the rental of selected goods for 3-4 days if over a weekend. (Pick up after 5pm on Thursday/Friday, hire for Saturday, return on the Sunday/Monday before 5 pm).
  • Pickup and delivery should ideally be scheduled for the day prior to the event and the day after the event.
  • Items to be collected from and returned to Happy Tree Designs in Brackenfell.
  • Please inquire for delivery quote if required. We can only deliver/collect on Saturdays/Sundays and also only within a 50km radius of Brackenfell.
  • Extensions will be charged for at hiring rate.
  • Goods that are not returned on the agreed date and time will incur a charge at the standard hiring rates
Put together your rustic-style wedding with Happy Tree Designs!

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